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Policies

Website

All prices and transactions on Smart Not Hard Pty Ltd and Samantha Leith websites are quoted and processed in Australian dollars (AUD).

Shipping and Delivery

All Prices displayed on the website include shipping costs within Australia. For International orders we can ship via post or courier, prices vary depending on destination and parcel size. For International shipping costs please contact us at info@samanthaleith.com for a quote.

Customer Service

Smart Not Hard Pty Ltd is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 5 business days to arrange an agreeable alternative, a backorder or a full refund.

Refunds

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where the goods are faulty, have been wrongly described or are different to the product purchased on the website. For digital orders, separate refund policies will be stated with each product.

Cancellations

All coaching, strategy and workshop sessions have a 24-hour cancellation policy. We must be notified of a cancellation at least 1 day before the session, otherwise it will not be able to be re-scheduled.

Privacy

We value our customers’ privacy; we do not sell, rent or trade our client details with anybody.Smart Not Hard Pty Ltd is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We use this information for the purpose of identifying your orders and payments only.

Payments

Payments may be made by PayPal, Visa and Mastercard and Bartercard.

Security

All payments made through the Smart Not Hard Pty Ltd websites involve your financial details being passed through a secure server using the latest 128-bit SSL (Secure Sockets Layer) encryption technology. 128 -bit SSL encryption is approximated to take at least one trillion years to break, and is industry standard.

Contact

For any further information please contact:
info@samanthaleith.com

PO Box 576
Alexandria
NSW 1435
Australia

Ph 1300 625 930
Fax +61 2 9319 5640